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Neostrata Exfoliating Face Wash - Gentle Skincare for Sensitive Skin, Makeup Remover & Soap-Free Formula
Neostrata Exfoliating Face Wash - Gentle Skincare for Sensitive Skin, Makeup Remover & Soap-Free Formula
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Discover the Neostrata Skin Active Repair Exfoliating Wash, a gentle and effective skincare solution designed for all skin types, including sensitive skin. This soap-free face wash is perfect for those seeking a mild yet thorough cleansing experience.
Why Choose Neostrata Exfoliating Face Wash?
The Neostrata Exfoliating Face Wash is more than just a cleanser; it's a comprehensive skincare solution. Its unique formula is designed to gently exfoliate and cleanse the skin, making it suitable for daily use. The soap-free formula ensures that it is gentle on the skin, reducing the risk of irritation and making it ideal for sensitive skin types.
Key Benefits:
- Gentle Exfoliation: The mild texture provides effective yet gentle exfoliation, helping to remove dead skin cells and reveal smoother skin.
- Multi-Purpose: Not only does it cleanse the skin, but it can also be used as a makeup remover, making it a convenient addition to your daily skincare routine.
- Suitable for All Skin Types: Whether you have dry, oily, or combination skin, this face wash is designed to be gentle and non-irritating.
Ideal Use Cases:
This exfoliating face wash is perfect for daily use, especially for those with busy lifestyles. It's ideal for morning and night routines, effectively removing dirt, oil, and makeup while being gentle on the skin.
Technical Specifications:
- Volume: 4.23 fl oz
- Formula: Soap-free
- Skin Type: Suitable for all skin types, including sensitive skin
Experience the difference with Neostrata's Exfoliating Face Wash. Order now and enjoy a gentle, effective cleansing solution that cares for your skin.
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Shipping Policy
Shipping Policy
Order Processing and Delivery Schedule
Once you place an order on our website, our team begins processing it promptly. Please review the shipping timelines below to better plan your purchase.
Order Cut-off Time
4:00 PM (GMT-05:00) Eastern Standard Time (New York)
Orders placed after the cut-off time will be processed on the next business day.
Handling Time
1 to 2 business days
Processing days: Monday to Friday
Orders are prepared, packed, and dispatched during this period.
Transit Time
3 to 7 business days
Delivery days: Monday to Friday
Total Shipping Time (Handling Time + Transit Time)
4 to 9 business days (Monday to Friday)
This is the estimated time from order placement to delivery.
Order Confirmation
After placing your order, you will receive an order confirmation email containing your order details.
Once your order has shipped, a shipping confirmation email with tracking information will be sent. You may also receive a delivery confirmation once the order is completed.
Shipping Carrier
We work with reliable United States–based shipping carriers, selected based on destination and service availability, to ensure safe and timely delivery within the USA.
Shipping Locations
We currently ship within the United States only.
Shipping Fees
Free Shipping on all orders
All prices and charges are displayed in USD.
Tracking
Once your order has been dispatched, tracking details will be sent to your registered email address.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
Lost Packages
If your package is marked as delivered but you have not received it, please take the following steps:
Verify the shipping address provided during checkout
Check all possible delivery locations around your residence
Ask neighbors or household members if they accepted the package
Contact the shipping carrier using your tracking number
If the package is officially confirmed as lost, please contact us with your order number, and we will assist you with a reshipment or resolution.
Delays
While we strive to meet all delivery estimates, delays may occur due to high order volumes, weather conditions, or carrier-related issues. If your order exceeds the estimated delivery timeframe, please contact our support team for assistance.
Return & Refund Policy
Return & Refund Policy
Return Window and Eligibility
Returns are accepted within 30 days of delivery, provided the following conditions are met:
Products must be new, unused, and returned in their original packaging.
Returns are accepted for both defective and non-defective products.
Customers must contact us at support@fragrantnest.com to request return authorization and instructions before returning any item.
Product Condition
Only new items are eligible for returns and exchanges.
Items that show signs of use, wear, or alteration are not eligible for return.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us promptly and include:
Your order number
Clear photographs of the item and its packaging
A brief description of the issue
Based on the situation, we will arrange a replacement, exchange, or full refund, as appropriate.
Refund Process
Once we receive and inspect your return, you will be notified via email regarding the approval or rejection of your refund.
If approved:
Refunds will be processed to your original method of payment within 7 days.
A confirmation email will be sent once the refund has been issued.
A 20% restocking fee will be deducted from the refund amount.
Late or Missing Refunds
If you have not received your refund:
Recheck your bank or payment account.
Contact your bank or credit card provider, as processing times may vary.
If the issue persists, contact us at support@fragrantnest.com
Non-Returnable Items
We do not accept returns under the following conditions:
Items returned after 30 days of delivery
Used or altered products
Items returned without prior authorization
Exchanges
We accept exchanges for eligible products within the 30-day return window, subject to availability. Items must meet the same condition requirements as returns.
Return Address
495 Brickell Ave, #4306, Miami, FL 33131, United States.
Method & Fees
Return Method: By mail
Return Label: Download and print
Restocking Fee: 20%
Refund Processing Time: 7 days
Cancellation Policy
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it must follow the standard return process.
