Payment Policy
At Fragrant Nest, we aim to provide a secure, transparent, and convenient payment experience for all customers shopping on our website. Please review the payment policy below for detailed information regarding accepted payment methods and related terms.
Accepted Payment Methods
We accept the following secure payment options for orders placed on our website:
Major credit and debit cards, such as: Visa, Mastercard, American Express, Diners Club, Discover, Google Pay, PayPal, Shop Pay, USDC, JCB, Elo & Union Pay.
All payments are processed in USD (United States Dollars).
Payment Security
Your payment security is very important to us. All transactions are processed through secure, encrypted payment gateways that comply with industry security standards. We do not store or have access to your full payment details.
Payment Authorization
By placing an order, you authorize Fragrant Nest to charge the selected payment method for the total order amount, including applicable taxes.
Orders will not be processed or shipped until payment has been successfully authorized and received.
Failed or Declined Payments
If your payment is declined or fails for any reason:
Please verify your payment details and available balance.
Contact your bank or card issuer for further assistance.
You may retry the payment using the same or a different payment method.
Fragrant Nest is not responsible for delays caused by failed or declined transactions.
Taxes
Applicable sales taxes are calculated and displayed at checkout based on your shipping address and local regulations.
Pricing Accuracy
All product prices listed on our website are shown in USD. While we strive to ensure accuracy, pricing errors may occasionally occur. In such cases, we reserve the right to cancel or adjust orders and will notify you promptly.
Refunds
Refunds, when approved, are processed back to the original payment method used at checkout, in accordance with our Refund & Return Policy. Processing times may vary depending on your payment provider.
Fraud Prevention
To protect our customers and business, Fragrant Nest reserves the right to review, verify, or cancel any order suspected of fraud or unauthorized activity. Additional verification may be requested before order processing.
Contact Us:
Store Name: Fragrant Nest
Registered Business Name: EXCM LLC
Employer Identification Number (EIN): 87-2636994
Business Address: 495 Brickell Ave, #4306, Miami, FL 33131, United States
Email: support@fragrantnest.com
Phone Number: +1 786-471-8331
Customer Support Hours: 9:00 AM to 5:00 PM Between Monday to Friday
Time zone: (GMT-05:00) Eastern Standard Time (New York)