We ship directly from our US warehouse to ensure fast and reliable delivery.

Orders are shipped with trusted carriers such as USPS, UPS, or FedEx. You’ll always receive a tracking number once your order is dispatched.

We currently ship only to the USA and Canada.

Orders are processed within 1–3 business days. Delivery within the USA usually takes 2–7 business days, and Canada 7–14 business days.

Once your order has shipped, you will receive an email with tracking details.

Yes, you can return unused items within 30 days of delivery in their original packaging. Please note that testers, gift cards, and personal care items are non-returnable.

Yes, returns may be subject to a 20% restocking fee unless the item was defective or we made an error.

The customer is responsible for return shipping costs unless the return is due to our mistake.

Contact us immediately. We will investigate with the shipping provider and arrange a replacement or refund if necessary.

Yes, all our products are 100% authentic and sourced from authorized distributors.

You can reach us at support@fragrantnest.com. We typically respond within 24 hours.