Terms of service

Last updated: January 31, 2026

The following terms govern your use of the website https://fragrantnest.com/ (the "Site"). PLEASE READ THE FOLLOWING TERMS OF USE AND SALE INCLUDING THE WARRANTIES AND DISCLAIMER SECTIONS CAREFULLY BEFORE USING THIS SITE AND/OR SUBMITTING AN ORDER.

By using this Site and submitting an order, you agree to the following terms of use and sale (the "Terms of Use and Sale") and our Privacy Policy. If you do not agree to these terms, you may not use this Site or submit an order. EXCM LLC, operating as Fragrant Nest ("Fragrant Nest," "we," or "us"), reserves the right to modify, alter, or update these Terms of Use and Sale from time to time. By accepting these Terms of Use and Sale, you agree to be bound by such modifications, alterations, or updates.

Terms of Use

General

The information contained in this Site, including the rules that govern the use of the Site, may be subject to change. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.

Copyright & Trademarks

All Site design, text, graphics, and the arrangement thereof are the property of EXCM LLC, all rights reserved. Fragrant Nest is an online retailer of branded fragrances and beauty products. All trademarks, product names, and company names or logos cited herein are the property of their respective owners. Fragrant Nest is not affiliated with, endorsed by, or sponsored by the brands displayed on the website.

User-Generated Content

You are solely responsible for any content (comments, reviews, etc.) you post. By submitting content, you grant Fragrant Nest a perpetual, worldwide, royalty-free license to use, reproduce, and display such content in any media. We reserve the right to remove any content that is unlawful, offensive, or violates intellectual property rights.

Acceptable Use Policy

You agree not to use the Site to:

  1. Upload any content that is unlawful, harmful, threatening, or racially/ethnically objectionable.

  2. Impersonate any person or entity or misrepresent your affiliation.

  3. Intentionally violate any local, state, national, or international laws.

  4. Attempt to interfere with the proper working of the Site or its security.

Warranties and Disclaimers: Use of this Site

Information on this Site is provided "AS IS" and "AS AVAILABLE". You expressly agree that your use of this Site is at your sole risk. To the extent permitted by law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

In no event shall EXCM LLC or its officers, employees, or agents be liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use this Site, even if we have been advised of the possibility of such damages.

Governing Law

The Site is operated from our offices in Miami, Florida, United States. These terms shall be governed by and construed in accordance with the laws of the State of Florida and the United States.

Terms of Sale

Order Acceptance

The receipt of an email order confirmation constitutes our acceptance of an order and the conclusion of a contract. We reserve the right to cancel orders due to product unavailability or errors in pricing. If a payment has already been processed for a canceled order, a full refund will be issued.

Our Products

All products sold on Fragrantnest.com are authentic. Brand names are used strictly for identification purposes. While we strive for accuracy, errors in descriptions or pricing may occur. We reserve the right to correct any errors and revoke any stated offers.

Prices and Payment

Prices are as shown at the time of checkout. Payment is required at the time of purchase. We are under no obligation to deliver products until payment has been successfully received.

Delivery

Orders are fulfilled from U.S.-based facilities. We provide estimated delivery dates, but delivery may be delayed due to circumstances outside of our control (e.g., carrier delays). We are not liable for such delays. Risk of loss and title for products pass to you upon delivery to the carrier.

Right to Cancel & Returns

Your rights to cancel or return an item are governed by our Return and Refund Policy. Certain orders may be canceled at our discretion if we suspect fraudulent activity or misuse of the Site.

Limitation of Liability: Sale of Goods

Fragrant Nest is only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms. We are not liable for any business losses (loss of profit, revenue, or opportunity) for business customers.

Contact Information

If you have any questions about these Terms, please contact us:

  • Store Name: Fragrant Nest

  • Registered Business Name: EXCM LLC

  • EIN: 87-2636994

  • Phone: +1 786-471-8331

  • Email: support@fragrantnest.com

  • Business Address: 495 Brickell Ave, #4306, Miami, FL 33131, United States

  • Customer Support Hours: 9:00 AM to 5:00 PM (Monday to Friday, EST)