FAQ
1. Where do you ship?
We currently ship within the United States only.
2. Is shipping free?
Yes, free shipping is available on all orders within the USA.
3. What is the order cut-off time?
Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same business day. Orders placed after this time are processed the next business day.
4. How long does order processing take?
Order handling time is 1 to 2 business days, Monday through Friday.
5. How long does delivery take?
Transit time typically ranges from 3 to 7 business days, Monday through Friday.
6. What is the total estimated shipping time?
The total shipping time, including handling and transit, is approximately 4 to 9 business days.
7. Will I receive tracking information?
Yes. Once your order is shipped, you will receive a tracking number by email. Tracking updates may take up to 24 hours to appear.
8. What should I do if my package is marked as delivered but not received?
Please verify your address, check around your delivery location, ask neighbors, and contact the carrier. If the package is confirmed lost, contact our support team for assistance.
9. What payment methods do you accept?
We accept the following secure payment options for orders placed on our website:
Major credit and debit cards, such as: Visa, Mastercard, American Express, Diners Club, Discover, Google Pay, PayPal, Shop Pay, USDC, JCB, Elo & Union Pay. All payments are processed in USD.
10. Are payments on your website secure?
Yes. All transactions are processed through secure, encrypted payment gateways, and we do not store your payment details.
11. What is your return window?
Returns are accepted within 30 days of delivery for both defective and non-defective products.
12. What condition must returned items be in?
Returned items must be new, unused, and in their original packaging.
13. Is there a restocking fee for returns?
Yes. A 20% restocking fee will be deducted from the refund amount for returned items.
14. How long does it take to receive a refund?
Approved refunds are processed within 7 days after the returned item is received and inspected.
15. Do you offer exchanges?
Yes. Exchanges are accepted within the 30-day return window, subject to product availability and eligibility.
Contact Us:
Store Name: Fragrant Nest
Registered Business Name: EXCM LLC
Employer Identification Number (EIN): 87-2636994
Business Address: 495 Brickell Ave, #4306, Miami, FL 33131, United States
Email: support@fragrantnest.com
Phone Number: +1 786-471-8331
Customer Support Hours: 9:00 AM to 5:00 PM Between Monday to Friday
Time zone: (GMT-05:00) Eastern Standard Time (New York)